Maximo IT: one platform for your IT assets and IT services

If you already use IBM Maximo for maintenance, chances are your IT teams work somewhere else: one tool for incidents, a spreadsheet for licences, a hardware inventory kept on the side. Maximo IT brings all of this into the same suite as your current Maximo.

What Maximo IT brings together

Maximo IT combines two areas that are often kept apart:

• IT asset management: hardware, software and licences;
• IT service management: incidents, requests and changes.

Both live in the same platform, with the same data model and the same principles you already know if you use Maximo.

What it can change for you

• Find the root cause of an incident faster. Mapping the dependencies between services and assets lets you trace an incident back to the asset involved, and see which services depend on it.
• Track licences better. Software licences and usage entitlements are managed in the same place as hardware.
• Connect IT and operational technology (OT). When production equipment depends on an IT system, that link becomes visible instead of living in a few people’s heads.
• Offer a self-service portal to your users, and automate part of request handling.

Who it is for

Maximo IT mostly suits organizations whose IT and maintenance teams still work in separate tools, and that see duplicated effort, information that does not connect, or dependencies that are hard to follow.

If your IT team is very happy with its current tool and nothing is pushing you to change, this is probably not the right time. That is exactly what a first conversation is for.

A module we are exploring with pioneer clients

To be transparent: Maximo IT is a relatively new module for us. We will not show you results already achieved at other clients. Instead, we are looking for a few pioneering organizations, already Maximo customers, willing to explore the module with us and to shape how it would be deployed in their environment.

What we bring: our knowledge of Maximo and of your maintenance context, and a careful approach where nothing is decided before we have looked at your actual situation.

What we offer: a workshop

A workshop to see where your IT teams already use Maximo or another tool, and whether consolidating would make sense. The goal is to give you a clear picture of your situation, and to tell you honestly whether Maximo IT is relevant to you, before any decision is made.

For the big picture, see our Maximo IT, MREF and Health page. See also our articles on MREF and on Maximo Health.